System Errors during peak time

As I’ve written to several hundred people, the worst of the errors being reported has been during the 6-9pm peak usage. Last night I had very few errors reported, and so far tonight I’ve gotten a total of 6 emails, compared to several hundred a day.

Only one of those was regarding a system error, and that was from this morning. I haven’t run into a server error page yet tonight either.

I’m cautiously optimistic that we might be on the upward swing of these errors, and I thank you all for bearing with me while I straightened it out.

I’ve rather backlogged on email right now, and I regret that I wasn’t able to send a personal response to everyone who emailed me. I will attempt to come current with my emails early this coming week.

Thanks!
Chris

More issues

The page errors are continuing. I’m working to alleviate it as fast as is possible.

Additionally tonight I have a database on the login server that is no working, and is starting to cause log in problems.

Chris

Site Update

I’ve finished installing the last of the new machines earlier this evening. Hopefully this will alleviate the problems we’ve been seeing the last few days. We should have an additional 30% server capacity over what we had been running over the summer.

Thanks for your patience, and please let me know what you see.

Chris

Site Errors

Many thanks to those of you who have emailed me site / server errors over the last couple of days. It seems to be server capacity related, and I’m bringing additional servers online to handle the extra load since the weather took a downturn.

I’m not sure I’ll have the bugs worked out for tonight, but I’ll be working on it.

Thanks,
Chris

Clearing Browser Cache

I’ve had half a dozen people in the last week tell me they were having troubles accessing the classifieds, and they were landing at this page instead of the normal Pennswoods.net Classifieds page. This is a caching issue caused by the Amazon outage I had a week ago.

If this is the case for you, the fix is to clear your browser’s cache. Your Internet Service Provider should be able to step you through this, or you might google it.

One of the links that came up for me, and looks reasonable though I haven’t tested it, is:

http://www.wikihow.com/Clear-Your-Browser%27s-Cache

In related news, Amazon has published a post-mortem on what happened on Oct 22. For those interested in the technical details, you can read them here:

https://aws.amazon.com/message/680342/

The short story is that Amazon performed a hardware maintenance that triggered a cascading number of servers to fail.

It is also interesting that this sort of thing reveals who else is using technology similar to Pennswoods.net. Netflix, Reddit, FourSquare, and TMZ all are hosting servers on Amazon.

Thanks,
Chris

Shorter Subject lines

Since Stace Dunkle installed the original Fuzzy Monkey classifieds software, the subject line for ads has always been described as 5-50 characters, and we’ve had different cautions in the guidelines against longer subject lines or odd characters in the subject line.

Today’s update to the classifieds includes a check of subject line length, and truncates overly long subjects. This will make the formatting of category and search pages cleaner for many users.

My apologies for any inconvenience to advertisers. The body of the ad remains unchanged, with a length limit of 3,000 characters.

Thanks!
Chris

Servers Restored

Looks like things should be fine as of Tuesday morning. I’ve had three people report lingering issues, all of which were resolved with a clearing of the browser cache (temporary internet files) or switching to a different browser.

Thanks!
Chris